Before requesting cancellation
Review notice periods, unsettled transactions, holdings, card payments, scheduled instructions and any outstanding obligations. Product-specific terms determine when closure can take effect.
CONTRACT CANCELLATION
Request the closure of a service
Use this guidance to prepare a cancellation request. A submitted request starts a review; it does not immediately close an account or product.
What to include
Provide your name, the affected account or product, the requested closure date and instructions for any remaining balance. Do not include passwords, card PINs or login codes.
- Affected service or account
- Preferred effective date
- Remaining balance instructions
Verification and confirmation
For your protection, we may need to verify your identity and clarify outstanding items. The contract remains active until you receive confirmation that the cancellation or closure has been completed.
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